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FoodCourt

FoodCourt

FoodCourt

LopesEat

2019 - 2020

UX Designer

2019 - 2020

UX Designer

Overview

Overview

The project is a digital menu platform for restaurants, which aims to replace traditional paper menus with a more efficient, interactive, and sanitary solution. The platform will be accessed by customers via their smartphones, and will allow them to browse the menu, filter based on preferences, and make their selections before the waiter comes over.

The project is a digital menu platform for restaurants, which aims to replace traditional paper menus with a more efficient, interactive, and sanitary solution. The platform will be accessed by customers via their smartphones, and will allow them to browse the menu, filter based on preferences, and make their selections before the waiter comes over.

Goals

Goals

The goals of this project include making the ordering process more efficient for both customers and restaurant owners, gamifying the restaurant experience, and reducing the environmental impact of paper menus. Additionally, the platform will provide restaurant owners with valuable data and insights, such as customer ratings and preferences, which they can use to improve their business. Overall, this project has the potential to revolutionize the way that customers and restaurants interact, and to create a more enjoyable and sustainable dining experience

The goals of this project include making the ordering process more efficient for both customers and restaurant owners, gamifying the restaurant experience, and reducing the environmental impact of paper menus. Additionally, the platform will provide restaurant owners with valuable data and insights, such as customer ratings and preferences, which they can use to improve their business. Overall, this project has the potential to revolutionize the way that customers and restaurants interact, and to create a more enjoyable and sustainable dining experience

User

User

Our research used surveys and interviews to gain insights into the needs and behaviors of our target users. We conducted online surveys with a sample size of 100 respondents for each group, including customers and restaurant owners. In addition, we conducted in-person interviews with a smaller group of 10 restaurant owners to gain a more detailed understanding of their concerns and needs. These research methods allowed us to gather both quantitative and qualitative data on the attitudes and preferences of our target users.


Customers

  • Liked the idea of being able to view the menu on a digital platform

    Liked being able to filter menus based on dietary restrictions and other preferences

    Liked the idea to see what the best place in an area is for a particular cuisines of type of food

Restaurants

  • Liked the idea of being able to quickly change menu items, saving money on printing costs, and environment

    Concerned about the cost of implementing a digital menu platform

    Worried about staff training and customer adoption


Our research used surveys and interviews to gain insights into the needs and behaviors of our target users. We conducted online surveys with a sample size of 100 respondents for each group, including customers and restaurant owners. In addition, we conducted in-person interviews with a smaller group of 10 restaurant owners to gain a more detailed understanding of their concerns and needs. These research methods allowed us to gather both quantitative and qualitative data on the attitudes and preferences of our target users.


Customers

  • Liked the idea of being able to view the menu on a digital platform

    Liked being able to filter menus based on dietary restrictions and other preferences

    Liked the idea to see what the best place in an area is for a particular cuisines of type of food

Restaurants

  • Liked the idea of being able to quickly change menu items, saving money on printing costs, and environment

    Concerned about the cost of implementing a digital menu platform

    Worried about staff training and customer adoption


Assessment

Assessment

To design a solution that meets the needs of both customers and restaurant owners, we began by sketching out ideas and creating wireframes to visualize the user experience. We then created prototypes of the digital menu platform and conducted usability testing with a small group of users to gather feedback on the design and functionality. Based on the feedback from usability testing, we made several changes to the design, including adding a filter for dietary restrictions, improving the data metrics, and incorporating a rating system for menu items. We also added a gamification element to enhance the customer experience and make it easier for users to find the best restaurants in their area for a particular cuisine. These changes were based on user feedback and were aimed at improving the user experience and addressing the needs of both customers and restaurants.

To design a solution that meets the needs of both customers and restaurant owners, we began by sketching out ideas and creating wireframes to visualize the user experience. We then created prototypes of the digital menu platform and conducted usability testing with a small group of users to gather feedback on the design and functionality. Based on the feedback from usability testing, we made several changes to the design, including adding a filter for dietary restrictions, improving the data metrics, and incorporating a rating system for menu items. We also added a gamification element to enhance the customer experience and make it easier for users to find the best restaurants in their area for a particular cuisine. These changes were based on user feedback and were aimed at improving the user experience and addressing the needs of both customers and restaurants.

Starting the Design

Starting the Design

After identifying the key pain points and needs that our product needed to address.

Next, we brainstormed and sketch out a range of ideas for the product. This involved creating rough sketches and wireframes to visualize the product concepts and understand how they might work in practice.

Once we had a set of ideas, we created prototypes of the product to test with users. These prototypes ranged from low-fidelity paper prototypes to high-fidelity digital prototypes, depending on the stage of the design process and the needs of the product.


We then conducted usability testing with the prototypes to gather feedback from users. This feedback was used to identify any problems with the design and to make changes to the product to better meet the needs of the users.

The design was then refined and iterated on based on the feedback from usability testing. This involved making changes to the layout, functionality, and overall design of the product to ensure that it met the needs of the users and provided a good user experience.


Overall, our design process was focused on gathering user feedback and incorporating it into the design in order to create a product that meets the needs of our users. This iterative approach allowed us to create a solution that is tailored to the needs of our users and provides a good user experience.


After identifying the key pain points and needs that our product needed to address.

Next, we brainstormed and sketch out a range of ideas for the product. This involved creating rough sketches and wireframes to visualize the product concepts and understand how they might work in practice.

Once we had a set of ideas, we created prototypes of the product to test with users. These prototypes ranged from low-fidelity paper prototypes to high-fidelity digital prototypes, depending on the stage of the design process and the needs of the product.


We then conducted usability testing with the prototypes to gather feedback from users. This feedback was used to identify any problems with the design and to make changes to the product to better meet the needs of the users.

The design was then refined and iterated on based on the feedback from usability testing. This involved making changes to the layout, functionality, and overall design of the product to ensure that it met the needs of the users and provided a good user experience.


Overall, our design process was focused on gathering user feedback and incorporating it into the design in order to create a product that meets the needs of our users. This iterative approach allowed us to create a solution that is tailored to the needs of our users and provides a good user experience.


Next Steps

Next Steps

In conclusion, this project was a success in meeting the needs of both customers and restaurant owners. The research and design process allowed us to create a digital menu platform that was easy to use and provided valuable features and functionality. The feedback and metrics show that our design had a positive impact on users’ lives, and we are confident that it will continue to be successful in the future.


One of the challenges we faced during this project was the initial resistance from some restaurant owners to the idea of a digital menu platform. This required us to carefully explain the benefits and address their concerns in order to gain their support. Another challenge was the need to balance the needs of customers and restaurant owners, as they sometimes had conflicting preferences. We overcame these challenges by conducting thorough research and working closely with both groups to ensure that their needs were met.


Moving forward, our next steps are to continue improving the platform and conducting usability testing to gather additional feedback and make further refinements. We are also looking into expanding our customer base and implementing new features to enhance the user experience. Overall, we have learned valuable lessons from this project and are excited to apply them to future projects

In conclusion, this project was a success in meeting the needs of both customers and restaurant owners. The research and design process allowed us to create a digital menu platform that was easy to use and provided valuable features and functionality. The feedback and metrics show that our design had a positive impact on users’ lives, and we are confident that it will continue to be successful in the future.


One of the challenges we faced during this project was the initial resistance from some restaurant owners to the idea of a digital menu platform. This required us to carefully explain the benefits and address their concerns in order to gain their support. Another challenge was the need to balance the needs of customers and restaurant owners, as they sometimes had conflicting preferences. We overcame these challenges by conducting thorough research and working closely with both groups to ensure that their needs were met.


Moving forward, our next steps are to continue improving the platform and conducting usability testing to gather additional feedback and make further refinements. We are also looking into expanding our customer base and implementing new features to enhance the user experience. Overall, we have learned valuable lessons from this project and are excited to apply them to future projects

Suman Dangol - Suman Dangol -

SD